Privacy Policy

1. Introduction

This Privacy Policy explains how Infi Freight LLC (“Infi Freight,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you interact with our website www.infifreight.com, subscribe to our services, or use any logistics-related solutions we provide, including freight brokerage, FTL/LTL transport, drayage, and warehousing.

This website is not intended for children, and we do not knowingly collect data relating to minors.

Please read this Privacy Policy together with any other privacy notices or disclosures we may provide on specific occasions when we are collecting or processing personal data about you, so you are fully aware of how and why we use your information.

2. Who We Are

We are Infi Freight LLC, located at:
611 South Palmetto Avenue, Ontario, CA 91762, USA
Phone: +1 (832) 761-9888
Email: info@infifreightllc.com

Infi Freight LLC provides logistics and transportation services across the United States, including but not limited to:

• Freight brokerage
• Full Truckload (FTL) and Less-than-Truckload (LTL) transport
• Drayage and intermodal solutions
• Warehousing and distribution
• Supply chain management support
• Motor Transport
• Commercial Motor
• Motor Transport Awards
• Commercial Motor Awards
• Truck & Driver
• TruckNet US
• Freight in the City Website and event
• Tip-ex and Tank-Ex
• Motor Transport Clean Air Workshops
• Van Advisor
• Air Cargo News
• Railway Gazette International
• Railway Directory
• Metro Report International
• Occupational Health
• Heavy Lift & Project Forwarding International
• Heavy Lift Awards
• SmartRail World

When you interact with our website, use our logistics services, or engage with us online or offline, we act as the “data controller.” This means we are responsible for deciding how your personal data is used and ensuring it is handled lawfully.

We comply with applicable U.S. privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), and for international customers, the General Data Protection Regulation (GDPR).

Third-Party Links:
Our website may include links to third-party websites, applications, or plug-ins. Clicking those links may allow third parties to collect or share data about you. We are not responsible for their privacy statements, and we encourage you to review their policies before interacting with them.

3. What Personal Data We Collect

We may collect, store, and use the following categories of personal data:

Category	Examples
Identity	Name, title, company name, date of birth, gender
Contact	Address, email, phone number
Financial	Bank account, payment card details (processed securely through third-party providers)
Technical & Usage	IP address, browser type, device identifiers, website activity, cookies
Profile	Account credentials, preferences, survey responses, communication history
Demographics	Industry, role, business size, region
Communications	Emails, contact form submissions, customer service interactions
Social Media	Social media handles when you interact with us via those platforms

We may also collect aggregated data (such as website traffic statistics) that does not identify you personally.

4. When We Collect Your Personal Data

We collect your personal data when you:

• Visit or interact with our website
• Create an online account or subscribe to updates
• Request a freight quote or logistics service
• Communicate with our sales or customer support team
• Engage with us at trade events or via social media
• Submit inquiries through online forms
• Enter promotions, surveys, or service feedback forms
• Apply for a job through our website

5. How and Why We Use Your Personal Data

We use your personal data for various legitimate purposes as described below:

To Provide and Manage Our Services

• Process and fulfill logistics orders, bookings, or inquiries
• Deliver digital or printed materials you subscribe to
• Manage customer accounts and preferences
• Respond to customer service requests
• Process billing and payment information
• Verify your identity and maintain accurate records

For Business Operations and Improvement

• Analyze service performance and customer experience
• Improve website functionality and content
• Conduct surveys, contests, or promotions
• Ensure cybersecurity and prevent fraud
• Maintain compliance and internal record-keeping

For Marketing and Communications

• Send you newsletters or promotional materials (if you have opted in)
• Inform you about new services, events, or updates relevant to logistics and supply chain industries
• Customize your digital experience through targeted content

You may opt out of marketing communications at any time (see Section 14).

Legal Bases for Processing

We process your data when:

• It is necessary for the performance of a contract with you
• You have provided consent (e.g., to receive marketing communications)
• We have legitimate business interests that do not override your rights
• We are required by law or regulation

6. Sensitive Personal Data

Infi Freight LLC does not collect or request sensitive personal data, such as racial or ethnic origin, religious beliefs, sexual orientation, political opinions, trade union membership, health information, or criminal history.

If you choose to include such information (e.g., in a job application), it is provided at your discretion.

7. Sharing Your Data

We may share your data with trusted third parties under contractual safeguards to ensure confidentiality and lawful processing. These may include:

• Payment processors (for secure billing transactions)
• IT and website hosting providers
• Marketing and analytics vendors (to help improve user experience)
• Delivery and courier services (for shipment and documentation)
• Professional advisers such as accountants or legal consultants

We may also share data when:

• Required by law or regulatory authorities
• You have consented to a third-party referral (e.g., a partner carrier or logistics provider)

Mobile Data:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will never be shared with any third parties.

8. International Data Transfers

Although Infi Freight LLC is based in the United States, we may occasionally transfer data outside the U.S. or European Economic Area (EEA), for example:

• When coordinating shipments or services with international partners
• When you are located outside the U.S. and request service

Such transfers will occur under lawful mechanisms ensuring your data remains protected.

9. What Happens If You Decline to Provide Data

If you choose not to provide certain information, we may be unable to fulfill your request or provide services such as shipping, billing, or account management.

10. Keeping Your Data Updated

You should notify us of any changes to your personal information to ensure accuracy. Please contact us at info@infifreightllc.com to update your records.

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Access is restricted to employees and contractors who need it for legitimate business purposes, all of whom are bound by confidentiality obligations.

If a data breach occurs, we will notify affected individuals and applicable authorities as required by law.

12. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. In some cases, we may anonymize your data for statistical or research purposes.

13. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Request updates to inaccurate or incomplete data.
• Deletion: Request the erasure of your data, subject to legal obligations.
• Restriction: Request that we limit how your data is processed.
• Data Portability: Request to transfer your data to another entity.
• Opt-Out: Decline marketing communications or data sharing.

To exercise these rights, please contact us at info@infifreightllc.com. We may require identity verification for security purposes.

14. Opting Out of Direct Marketing

You can opt out by:

• Clicking “Unsubscribe” in any marketing email we send
• Contacting us at info@infifreightllc.com
• Updating your preferences within your online account

Please note that some operational or service-related messages may still be sent as necessary to fulfill contracts or legal obligations.

15. Data Protection Contact

For all privacy inquiries, please contact our Data Protection Officer (DPO):

Infi Freight LLC – Data Protection Officer

• Address: 611 South Palmetto Avenue Ontario, CA 91762, USA
• Email: info@infifreightllc.com
• Phone: +1 (832) 761-9888

If you are based in the European Economic Area, you have the right to lodge a complaint with your local supervisory authority.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date. Continued use of our website or services after updates signifies your acceptance of the revised terms.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.